Hidden Valley Ski Resort

Ticket and Administration Officer

Ticket and Administration Officers are often the first point of contact for Hidden Valley Ski Resort visitors. Their role is to create a positive experience by providing accurate and up to date information about the facility, rules, regulations and available site amenities and services. The position focuses on front-line customer service, cash handling, facility access/crowd control and administrative duties.

Ticket and Admin Officer Duties

• Provide professional and courteous in-person, telephone, and e-mail information on recreational activities, facilities, ski passes, and trail conditions.
• Sell day tickets, snow school lessons, rental equipment and retail items to the public.
• Schedule and co-ordinate school and group bookings.
• Update trail reports and ensure public are receiving the most recent information.
• Creating and maintaining operational reports.

Qualifications

Minimum qualifications for these roles are:

• High school diploma. Preference will be given to candidates with related experience in customer service, retail, tourism, and administrative related areas.

These positions are required to work weekends and holidays throughout the winter.

Rental Technician

The role of the Rental Shop Technician is to safely outfit guests with equipment. They provide exceptional customer service to ensure guests have an enjoyable and safe experience at the hill.

Rental Technician Duties

• Provide a high quality experience for the guest by selecting rental equipment that will best fit their needs based on their level of ability.
• Provide guests with the proper product knowledge based on the equipment issued to them.
• Set equipment for the guest based on the guest’s height, weight and ability.
• Inform the guest of how to operate equipment as well as any other resort information the guest may require.
• Ensure proper rental procedures are followed with each guest; waiver is filled out, equipment is all scanned into profile, and DINs are set correctly on skis.
• Maintain the cleanliness (may include tiding, cleaning floors, removing garbage’s from the building) of the shop and proper storage of all equipment.

Qualifications

Minimum qualifications for these roles are:

• Some high school experience; High School Diploma is an asset but not required

These positions are required to work weekends and holidays throughout the winter.

Snow School Instructor

Ski and Snowboard Instructors spend their days on the slopes teaching the sports to all levels of ability and ages. These patient team members teach everyone from young children to active seniors how to improve their skiing and snowboarding skills. They are also ambassadors on the mountain to ensure guests have a successful and safe day.

Snow School Instructor Duties

• Teach skiing and/or snowboarding to groups and individuals in a safe and fun learning environment through exceptional class management skills and creativity.
• Follow the Responsibility Code and ensure guest safety on varied terrain in winter weather.
• Teach students to load and unload lifts; physically assist guests when required.
• Assisting with snow removal and maintenance.

Qualifications

Minimum qualifications for these roles are:

• Level 1 CASI or CSIA certificate
• High school diploma

These positions are required to work weekends and holidays throughout the winter.

Ski Patrol

The Ski Patroller position is responsible for emergency medical care and rescue services to patrons of Hidden Valley Ski Resort. Ski patrollers also work to promote mountain safety by enforcing area policies, clearing debris from the ski runs, maintaining the resort boundaries, and other specialized techniques.

Ski Patrol Duties

• Administer emergency care/first aid to injured skiers and snowboarders.
• Transport uninjured skiers or snowboarders who are having difficulty or have lost or damaged equipment to base area.
• Assist with educational efforts related to safe skiing/riding practices.
• Patrol assigned areas regularly to ensure safety of the hill, public and staff.
• Ensure all trails are properly marked and maintained.
• Identify injured, lost, out of control and reckless skiers and snowboarders
• Identify existing or potential skiing hazards and remediate.
• Monitor and report on weather/skiing conditions, skiing traffic, etc.

Qualifications

Minimum qualifications for these roles are:

• Current advanced first aid certificate
• High school diploma