Website maintenance may cause short outages or slow response times from November 7 at 10 p.m. until November 9 at 5 p.m.
Website maintenance may cause short outages or slow response times from November 7 at 10 p.m. until November 9 at 5 p.m.
Changes or cancellations that follow the policies in the Online Purchase Information should not be submitted through these request forms. Changes and cancellations completed prior to the windows outlined in the Online Purchase Information will be automatically refunded to the card used for the original transaction within 5-7 business days, minus transaction fees. Transaction fees are only refunded in the event of a closure. If you do not automatically receive a refund within 7 days, Contact Us.
Please select the appropriate form below to request non-standard refunds that do not meet the change or cancellation policies outlined in the Online Purchase Information. Carefully read through the list of circumstances that are eligible and not eligible before submitting a request.
Changes and cancellations that follow the policies in the Online Purchase Information can be made:
Refund requests that do not meet the change or cancellation policies are assessed individually, including for extenuating circumstances. Applying does not guarantee a refund. You must apply within 90 days of your scheduled arrival date and show that you have:
The following circumstances are NOT eligible for a refund. It is your responsibility to review advisories, weather and wildfire smoke conditions before the change or cancellation window.
Advisories (Air quality, water advisories, fire bans, etc.)
This includes but is not limited to boil water advisories and air quality due to wildfire smoke.
Error making a reservation
Errors that customers make on their reservations (e.g. booking an incorrect location, site or dates). However, if a technical problem in our reservation system causes an error, we will consider a refund. For more information, see incorrect charges.
Equipment failure or change of plans
Vehicle breakdowns, getting lost or other equipment failure. Changes in personal circumstances, like getting called into work, theft to personal property, vehicles breaking down, trailer damage, or arriving at the wrong campground.
General illness or preexisting conditions
Illness not requiring immediate medical attention and preexisting conditions triggered by weather or environmental conditions.
Leaving early
Voluntarily leaving your campsite early.
Park conditions and customer service
Any questions can be addressed by campground staff or reported through Contact Us.
Weather and environmental conditions
Weather conditions, including cold, rain, wind, hail, snow, heat, smoke, and flooding, even when a weather warning has been issued.
Wildlife and insects
The presence of wildlife, including bears, and insects in the campground. However, you will receive a full refund if the park is closed for safety reasons due to wildlife.
The following change or cancellation requests are eligible for a refund.
Death of an immediate family member
An immediate family member is defined as parent or parental guardian, spouse, child, grandchild, grandparent, brother, sister, father-in-law, mother-in-law, daughter-in-law, son-in-law, and any other relative permanently residing in the same household.
Incorrect charges
In rare cases, a system error may occur that causes incorrect charges, or incorrect information is listed on Shop.AlbertaParks.ca and verified by Park staff as incorrect (e.g. camping unit size, site type). In these cases, you may be eligible for a refund of any extra fees charged to you in error. Errors you make while booking, such as booking incorrect location or dates, are not grounds for a refund.
Major medical emergency
If any member of the camping party has a major medical emergency within the cancellation or change window, which requires medical attention at a hospital emergency room, preventing the camper from fulfilling their reservation.
Services down
If services at the campsite you booked, such as power hook-up or water hook-up, are paid for and verified by Parks staff as not available during the camping stay.
Closed facilities and/or amenities not included in the paid camping fees, such as shower-houses, flush toilets, Visitor Centres, etc., are not considered services down. Refunds will not be provided in these circumstances.
Unusable campsite
If Parks staff deem your campsite unusable or unsafe for use, or if campsite access is impeded due to a campground event (e.g. fallen tree in the site).
Cancellations and changes can be made before 11:59 p.m. the day before the originally scheduled start date of the pass:
If the Kananaskis Conservation Pass boundary is closed or evacuated for public safety, full refunds, including the transaction fee, will be automatically issued for Kananaskis Conservation Passes purchased for the dates of the closure.
The following circumstances are NOT eligible for a refund. It is your responsibility to review advisories, weather and wildfire smoke conditions.
Booking errors
Errors that customers make when purchasing their pass. However, if a technical problem in our reservation system causes an error, we will consider a refund.
Facility closures
It is your responsibility to review advisories for closures prior to your trip.
Park conditions (with the exception of a boundary closure)
Any questions can be addressed by Alberta Parks staff or reported through Contact Us.
Personal and life events
Cancellations or changes related to vehicle breakdowns, getting lost or other equipment failure. Changes in personal circumstances, like getting called into work, theft to personal property, vehicles breaking down.
Pre-existing medical conditions or general illness
Illness not requiring immediate medical attention or preexisting conditions triggered by environmental conditions.
Weather and environmental conditions
Weather conditions, including cold, rain, wind, hail, snow, heat, smoke, and flooding, even when a weather warning has been issued.
To be eligible for a refund, you must cancel your pass.
Incorrect dates
Refund can be provided before or on the start date of the pass if another pass is purchased for the correct dates.
Incorrect pass type purchased
Duplicate purchase of pass for the same licence plate
Refund will be processed for the duplicate pass purchased if original pass is active at the time of refund request and if plates are matching on both passes.
Qualified for an exemption
System error
In rare cases, a system error may occur that causes incorrect charges. In these cases, you are eligible for a refund of any extra fees charged to you in error.
Staff or call centre error
In a case where there was a staff error a full refund may be provided.
For full details of our cancellation, change and refund policies, review the Online Purchase Information. Cancellations and changes can be made 48 hours before the start of the event (with the exception of Bow Habitat Station, which does not issue refunds for tour bookings):
Refunds requests for tours and tickets are evaluated on a case-by-case basis.
