Information Officers (IOs) are the first point of contact for visitors to Provincial Park campgrounds. Their role in the permit booth and retail stores is to create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities. With a focus on front-line customer service, cash handling, and administration, this seasonal position is perfect for people who are interested in gaining administrative and retail experience in a unique setting.

The Lead Information Officer (LIO) oversees the staff and day-to-day operations in Provincial Park campground booths and visitor centres. This position is a front-line customer service role that focuses on higher level administrative and leadership tasks, such as scheduling, staff training, inventory management, cash reconciliation, and reporting.

Multiple areas throughout the central portion of the province that are hiring similar positions. If you are interested, you will need to visit https://jobpostings.alberta.ca/ and search "Info Officer" to see all current postings.

Position:	Information Officer and Lead Information Officer
Classification:	Administrative Support 2 / Administrative Support 3
Type:	Seasonal (Up to 40 hours/week)
Location:	Various Locations in Central
Rate of Pay:	$19.51-$23.56/hr Information Officer / $21.41-$26.05/hr Lead Information Officer (Plus 11.2% in lieu of benefits and holidays)
Closing Date:	February 28, 2021

Responsibilities

Booth & Retail Operations

• Provide exceptional customer service as the first point of contact for day users and overnight campers
• Receive, respond to, and follow up with customer complaints
• Daily opening, closing tasks and monitoring of booth to ensure it is available to the public during scheduled hours of operation
• Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system
• Operate cash register and point of sale system
• Take stock of inventory and communicate inventory needs in a timely manner
• Proactively keep store inventory and shelving clean, stocked, and faced
• Keep a clean & organized workspace at all times, with relevant resources stocked and ready to use
• Learn emergency protocols to provide support to visitors and staff in an emergency situation
• Participate in all required booth operations, including camper compliance, shower coin collection, group unit counts, and daily cleaning
• Provide on-site visitor concern management, troubleshooting, and reporting

Administrative Duties

• Learn and adhere to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
• Review and reconcile camping and retail sales revenue for daily cash-outs
• Complete daily cash-outs and accurately enter data into Excel workbooks
• Record and organize statistics for public visitation and demographics when required
• Follow proper paperwork procedures to ensure consistence

Education & Information Services

• Respond to in-person and telephone/email requests for information on area amenities and recreational activities
• Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to lead booth information sharing services
• Advise the public of the various rules, policies, and regulations that apply within a Provincial Park
• Plan and deliver activities to support special events (such as Canada Day or Parks Day)

In addition to the above duties the Lead Information Officer will be responsible for:

• Ensure IOs receive appropriate training for booth operations, reservation system, and GOA processes
• Provide ongoing support to IOs through regular check-ins on progress and one-on-one training
• Managing day-to-day schedule changes
• Review staff timesheets for accuracy before submitting
• Empower IOs to be independent in their roles by setting clear expectations and processes for decision-making
• Provide constructive feedback to IOs, and supervisor to improve performance or procedures
• Create and foster an inclusive, positive work environment for all staff and visitors
• Coordinate day-to-day tasks of the team and ensure daily procedures are followed
• Maintain open communication with other program areas to ensure visitors’ needs are met
• Liaise with local visitor information centres and community groups to ensure availability of promotional and tourism materials
• Manage retail sales, orders, inventory, and stock by maintaining contact with external vendors
• Review and reconcile camping and retail sales revenue for all IOs before submission deadlines
• Manage special projects and deadlines

Qualifications

Requirements

• High school diploma plus one year related experience
• English language proficiency
• Available to work weekend and evening shifts during the season
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher)
• Retail and/or cash-handling experience and/or administration experience
• Alignment with the required behavioural competencies or the role (see below)

Lead must also have

• Previous supervisory/leadership experience

Assets

• Available to attend the mandatory training program (late April/early May)
• The ability to handle intense and demanding environments
• Exceptional customer service skills
• Strong attention to detail and the desire to make things better through improving processes and continuous learning
• Effective time management
• Ability to work both independently and in a team
• Independent problem solving and adaptability
• Desire to be proactive, reliable, and demonstrate a strong work ethic
• Well-developed interpersonal and communication skills
• Familiarity with till and debit/credit machine processes
• A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
• Positive and inclusive attitude
• Willingness to cross-train for other areas or duties (maintenance)
• Second language proficiency
• Post-secondary education
• Experience with Reserve.AlbertaParks.ca
• Familiarity with Park AlbertaParks.ca

Assets for Lead Information Officer

• The ability to motivate staff in an intense and demanding environment
• Strong attention to detail and the desire to make things better through improving processes, continuous learning, and helping others develop their skills
• the ability to manage multiple deadlines

Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. To think creatively while working in a changing work environment.
• Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
• Creative Problem Solving and Judgement: Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. Will be using a wide range of communication techniques to promptly and professionally address issues.
• Develop Self and Others: By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top level customer service.
• Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.
• Systems Thinking: This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.

Terms of Employment

• Fulfill seasonal contract (anticipated late April – September/October)
• Evening and weekend work will be required. A premium is paid for these shifts
• Access to reliable transportation to and from place of work
• Valid Class 5 Driver’s License
• Final Candidates will be required to provide a Criminal Records Check and a driver's abstract.  Will be reimbursed. 
• Recognized Current Standard First Aid and CPR Level "C"/AED Certificate
• Adherence to Alberta Parks Uniform Policy
• These positions may require some outdoor work in a variety of weather conditions
• Training sessions at the beginning of employment are mandatory

Notes

• Training will be provided to successful candidates
• Interviews will take place in early-mid March
• Those selected for an interview must bring three work related references to the interview
• Hours of employment are up to 40 hours per week, with shifts scheduled up to 8 hours
• Part-time positions may be available
• Shared rental accommodation may be available
• This posting may be used to fill future vacancies
• The Ministry of Environment and Parks supports Albertans in being proud stewards of air, land, water and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources

How to Apply

Online application is required. 

1) Visit https://jobpostings.alberta.ca/ to locate the job posting (search for the term "info officer")

2) Create a candidate profile and upload your application. For help on creating a profile, visit: https://www.alberta.ca/assets/documents/psc-jobs-external-applicant-creating-candidate-profile.pdf

3) Answer the pre-screening questions with your location choices. Visit www.albertaparks.ca for more information on each location. 

4) Applicants will be able to track the status of their applications through their profile page.

NEW for 2021: If interested in applying for both the Information Officer and Lead Information Officer positions, you must apply on BOTH competitions separately.

• Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies. 
• It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Services (IQAS) - http:/work.alberta.ca/iqas. It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

 

Josie Joseph
Talent Acquisition Services
4th Floor, South Petroleum Plaza, 9915 – 108 Street
Edmonton, Alberta
T5K 2G8
E-mail: GOA.TAS@gov.ab.ca

For more information about the position please email aepparks.jobs-cen@gov.ab.ca

 

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.