Information Officers are the first point of contact for visitors to Provincial Park campgrounds. Their role in the permit booth and retail stores is to create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities.
With a focus on front-line customer service, cash handling, and administration, this seasonal position is perfect for people who are interested in gaining administrative and retail experience in a unique setting. See Park placement descriptions.
Administrative Support 2
||Various Locations (See Park placement descriptions)
|Rate of Pay:
$19.20 – $23.37 per hour
(Plus 11.2% in lieu of benefits and holidays)
||February 24, 2019
Customer Service & Communication
- Provide exceptional customer service as the first point of contact for day users and overnight campers
- Receive and respond to customer complaints and requests for information
- Ensure communication about shared duties/tasks is clear with coworkers and Lead Information Officer
- Anticipate visitors’ needs and gain knowledge and skills to better serve them
- Maintain a positive and inclusive attitude towards all staff and visitors
- Advise the public of the various rules, policies, and regulations that apply within a Provincial Park
Booth & Retail Operations
- Daily opening, closing and monitoring of booth to ensure it is available to the public during scheduled hours of operation (including evenings & weekends)
- Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system
- Operate cash register and point of sale system
- Keep store inventory tidy and replenished as sales are made to ensure proper presentation to visitors
- Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to lead booth information sharing services
- Gain familiarity with the natural history of the area to better promote educational programming and to answer inquiries from visitors
- Learn and adhere to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
- Review and reconcile camping and retail sales revenue for daily cash-outs
- Complete daily cash-outs and accurately enter data into Excel workbooks
- Complete special projects throughout the season
- Record and organize statistics for public visitation and demographics
- Follow proper paperwork procedures to ensure consistency
- High School diploma
- Fluent English skills
- Exceptional customer service skills
- Retail and/or cash-handling experience and familiarity with till and Point of Sale machine
- Ability to work both independently and in a team
- Strong computer and Microsoft Office skills
- Ability to demonstrate the Alberta Public Service values of respect, integrity, accountability and excellence
- Valid Class 5 Operator's License
- Recognized current Standard First Aid Certificate
- Alignment with the required behavioural competencies of the role (see below)
- Related post-secondary education
- Ability to speak a second language
- Related experience in retail, administration, customer service, tourism, and familiarity with Alberta Parks
Competencies are behaviours that are essential to reach our goals in serving Albertans.
We encourage you to have an in-depth understanding of the competencies that are required for
this opportunity and to be prepared to demonstrate them during the recruitment process.
- Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.
- Creative Problem Solving and Judgement: Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions.
- Develop Self and Others: By actively learning about the organization, reflecting on performance to identify areas of improvement and create a shared learning environment to lead the deliver of successful programs.
- Systems Thinking: This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.
Terms of Employment
- Term anticipated to be various start dates between early May and ending early September, with possible extension until after the October long weekend
- Interviews will be held in Various locations
- Candidates must be available to attend a mandatory training program the first week of May
- Final candidates will be required to provide a Criminal Records Check and a driver’s abstract.
- Shift and weekend work will be required.
- Shared rental accommodation may be available.
- The Ministry of Environment and Parks supports Albertans in being proud stewards of air, land, water
and biodiversity by leading the work required for the desired environmental outcomes and sustainable
development of natural resources.
How to Apply
- We are recruiting to positions in several locations. Check park placement descriptions for details.
- Please specify in your cover letter your preferred work location(s): Aspen Beach, Crimson Lake, Jarvis Bay, Pigeon Lake, Red Lodge, William A. Switzer, Carson-Pegasus, Pembina River, Vermilion, Dillberry Lake and Miquelon Lake Provincial Park.
- Please email your application (resume, cover letter and any other documents in one MS Word file or PDF) with the subject line "IO-Preferred location(s)-Last name, First name". Please ensure that this document is saved using the naming convention of your last then first name (Smith,Joe_Resume). Email applications are preferred.
- You can also fax, mail or drop off your application, ensuring that "IO-Preferred location(s)-Last name, First name" is clearly marked.
Central Region Jobs
Alberta Environment & Parks, Parks Division
Suite 700, 4909 49 Street
Red Deer, Alberta
We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.