Creating an exceptional visitor experience is at the heart of our campground operations. and we are looking for passionate, skilled individuals to provide leadership in our permit booths this summer.
Leading Campground registration and retail operations teams, Lead Information Officers are responsible for maintaining a positive, productive environment for up to five Information Officers (IOs). This position is a front-line customer service role that focuses on higher level administrative and leadership tasks, such as scheduling, staff training, inventory management, cash reconciliation, and reporting.
If you are looking for an opportunity to further develop your administrative and leadership skills while sharing your passions for the outdoors, apply for our Lead Information Officer role. See Park placement descriptions.
||Lead Information Officers
Administrative Support 3
||Various Locations (See Park placement descriptions)
|Rate of Pay:
$21.14 – $25.83 per hour
(Plus 11.2% in lieu of benefits and holidays)
||February 24, 2019
Supervision & Leadership
- Ensure IOs receive appropriate training for booth operations, reservation system, and GOA processes
- Coordinate day-to-day tasks of the team and ensure daily procedures are followed
- Empower IOs to be independent in their roles by setting clear expectations and processes for decision-making
- Learn and adhere to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
- Review and reconcile camping and retail sales revenue for all IOs before submission deadlines
- Place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times
Booth & Retail Operations
- Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system
- Operate cash register and point of sale system, complete daily cash-outs, and accurately enter data into Excel workbooks
- Manage retail sales, orders, inventory, and stock by maintaining contact with external vendors
Customer Service & Communication
- Respond to in-person and telephone/email requests for information on area amenities and recreational activities
- Receive and appropriately deal with public comments and complaints
- Maintain open communication with other program areas to ensure visitors’ needs are met
- High School diploma plus at least one year related experience (administration, retail, tourism)
- Fluent English skills
- Exceptional customer service skills
- Previous supervisory experience
- Experience handling cash and using a till and debit/credit machine
- Ability to work both independently and in a team
- Strong computer and Microsoft Office skills and the ability to learn GOA internet programs
- Ability to demonstrate the Alberta Public Service values of respect, integrity, accountability and excellence
- Valid Class 5 Operator's License
- Recognized current Standard First Aid Certificate
- Current CPR Level "C" Certificate / AED
- Alignment with the required behavioural competencies of the role (see below)
- Related post-secondary education
- Ability to speak a second language
Competencies are behaviours that are essential to reach our goals in serving Albertans.
We encourage you to have an in-depth understanding of the competencies that are required for
this opportunity and to be prepared to demonstrate them during the recruitment process.
- Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.
- Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
- Creative Problem Solving and Judgement: Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions.
- Develop Self and Others: By actively learning about the organization, reflecting on performance to identify areas of improvement and create a shared learning environment to lead the delivery of successful programs
- Systems Thinking: This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.
Terms of Employment
- Positions are available from the last week of April until after the September long weekend, with possible extension until after the October long weekend.
- This is a seasonal wage opportunity, mostly full-time positions.
- Interviews will be held in various locations.
- Candidates must be available to attend a mandatory training program in the first week of May.
- Final candidates will be required to provide a Criminal Records Check and a driver’s abstract.
- Shift and weekend work will be required.
- Shared rental accommodation may be available.
- The Ministry of Environment and Parks supports Albertans in being proud stewards of air, land, water
and biodiversity by leading the work required for the desired environmental outcomes and sustainable
development of natural resources.
How to Apply
- We are recruiting to positions in several locations. Check park placement descriptions for details.
- Please specify in your cover letter your preferred work location(s): Aspen Beach, Crimson Lake, Jarvis Bay, Pigeon Lake, Red Lodge, William A. Switzer, Pierre Grey's Lakes, Carson-Pegasus, Pembina River, Vermilion, Dillberry Lake and Miquelon Lake Provincial Park.
- Please email your application (resume, cover letter and any other documents in one MS Word file or PDF) with the subject line "LIO-Preferred Location(s)-Last name, First name". Please ensure that this document is saved using the naming convention of your last then first name (Smith,Joe_Resume). Email applications are preferred.
- You can also fax, mail or drop off your application, ensuring that "LIO-Preferred location(s)-Last name, First name" is clearly marked.
Central Region Jobs
Alberta Environment & Parks, Parks Division
Suite 700, 4909 49 Street
Red Deer, Alberta
We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.