Revenue Officers oversee the day-to-day revenue collection and campground compliance services in multiple locations. As part of the Visitor Experience team, Revenue Officers provide font-line customer service & information services, contributing towards a positive experience for visitors in self-registration campgrounds. While Revenue Officers work independently for much of their day-to-day operations and travel to multiple protected areas each day, they also work closely with other Parks staff for overall campground operations. See Park placement descriptions.
Administrative Support 3
||Various Locations (See Park placement descriptions)
|Rate of Pay:
(Plus 11.2% in lieu of benefits and holidays)
||February 24, 2019
Registration Compliance & Cash Handling Administration
- Collect self-registration fees from Alberta Parks campground and group areas
- Ensure occupied campsites have valid permits and have paid appropriate fees
- Count collected revenue and prepare bank deposits as needed
- Review and reconcile revenue collected (daily cash-outs, preparing deposits, data entry)
- Understand reserve.albertaparks.ca functions to record registration information and process payments or refunds through the system
- Operate cash register and point of sale system as needed
Information & Communication
- Provide timely and useful information on Parks regulations, facilities, recreation & public safety
- Learn and adhere to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
- Provide exceptional customer service as the first point of contact for day users and overnight campers
- Advise the public of the various rules, policies, and regulations that apply within Provincial Parks, Provincial Recreation Areas, and Natural Areas
- Respond to in-person and telephone/email requests for information on area amenities and recreational activities
- Create and foster an inclusive, positive work environment for all staff and visitors
- Assist Park Rangers with campground compliance issues
- Assist Information Officers with campground operations
- Record and organize statistics for public visitation, demographics, and comments/complaints when required and contribute to year end reports
- Anticipate visitors’ needs and gain knowledge and skills to better serve them
- Provide support to educational or special event activities
- Work with Parks Enforcement & Maintenance staff to install Park signage
- Invasive species education (informing boaters about invasive aquatic species)
- High School diploma; directly related experience (retail, administration, customer service) considered in the basis of one year of experience for one year of education
- Fluent English skills
- Exceptional customer service skills
- Retail and/or cash-handling experience and familiarity with till and Point-of-Sale machine
- Ability to work both independently and in a team
- Strong computer and Microsoft Office skill
- Independent problem solving and adaptability
- Effective time management and the ability to manage multiple deadlines
- Passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
- Well-developed interpersonal and communication skills
- Positive and inclusive attitude
- Ability to demonstrate the Alberta Public Service values of respect, integrity, accountability and excellence
- Valid Class 5 Operator's License
- Recognized current Standard First Aid Certificate
- Current CPR Level "C" Certificate / AED
- Alignment with the required behavioural competencies of the role (see below)
- Related post-secondary education
- Trained in customer service and conflict resolution
- Ability to speak a second language
- Related experience in retail, administration, customer service, tourism and familiarity with Alberta Parks
- Knowledge of the Reserve Alberta software
Competencies are behaviours that are essential to reach our goals in serving Albertans.
We encourage you to have an in-depth understanding of the competencies that are required for
this opportunity and to be prepared to demonstrate them during the recruitment process.
- Agility: to think creatively while working in a changing work environment.
- Build Collaborative Environments: by promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
- Creative Problem Solving and Judgement: using a wide range of communication techniques to promptly and professionally address issues.
- Drive for Results: through championing innovation and displaying high standards in programs, initiatives and services.
- Systems Thinking: this position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.
Terms of Employment
- Term anticipated to start early May and end early September , with possible extension until after the October long weekend
- Interviews will be held in Various locations (phone interviews may be available)
- Candidates must be available to attend a mandatory training program the first week of May
- Final candidates will be required to provide a Criminal Records Check and a driver’s abstract.
- Shift and weekend work will be required.
- A government vehicle will be provided for on shift travel
- The Ministry of Environment and Parks supports Albertans in being proud stewards of air, land, water
and biodiversity by leading the work required for the desired environmental outcomes and sustainable
development of natural resources.
How to Apply
- We are recruiting to positions in several locations. Check park placement descriptions for details.
- Please specify in your cover letter your preferred work location(s): Rocky Mountain House Area, Red Lodge, William A. Switzer, Pierre Grey's Lakes
- Please email your application (resume, cover letter and any other documents in one MS Word file or PDF) with the subject line "RIO-Preferred location(s)-Last name, First Name". Please ensure that this document is saved using the naming convention of your last then first name (Smith,Joe_Resume). Email applications are preferred.
- You can also fax, mail or drop off your application, ensuring that "RIO-Preferred location(s)-Last name, First Name" is clearly marked.
Central Region Jobs
Alberta Environment & Parks, Parks Division
Suite 700, Millenium Centre, 4909-49 Street
Red Deer, AB, Alberta
We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.