The Northwest Region of Alberta Parks is looking for a motivated, courteous and hard-working individual with exceptional customer service and supervisory skills to fill the Campground Booth Lead Information Officer position for the summer for Saskatoon Island and Young’s Point Provincial Parks.

Position:	Lead Information Officer - Grande Prairie District
Classification:	Administrative Support 3
Type:	Seasonal (40 hours/week)
Location:	Saskatoon Island and Young's Point PPs
Rate of Pay:	21.35 - 26.09
Closing Date:	March 12, 2021

Responsibilities

Lead Information Officers oversee the staff and day-to-day operations in Provincial Park campground booths. Reporting directly to the Visitor Services Coordinator, the Lead Information Officer is responsible for creating a positive, productive environment for up to four Information Officers (IOs). This position is a front-line customer service role that focuses on higher level administrative and leadership tasks, such as scheduling, staff training, inventory management, cash reconciliation, and reporting.

Must have supervisory experience. Must be a team player with strong customer service, communication and organizational skills. Require driver’s license and own transportation.

Note: Accommodations may be available within the park.  Shift and weekend work is required.

Qualifications

Requirements

• High School Diploma or Post Secondary Education.
• One year of customer service experience.
• One year of supervisory experience.
• Computer skills (Microsoft Office, internet).
• Valid Class 5 Driver’s License.
• Valid first aid certificate.
• Experience or training in Tourism & Hospitality, Administration, Communications, Accounting, or Business are considered assets.
• Experience handling cash, credit and debit card transactions, computer usage, debit machines are considered assets.
• Defensive driving certificate is an asset.

 

Equivalencies will be considered.

• Valid Class 5 Operator's License
• Recognized current Standard First Aid Certificate
• Defensive Driving Certificate (within three years)
• Drivers Abstract

Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Agility: AGILITY to think creatively while working in a changing work environment.
• Build Collaborative Environments: BUILD COLLABORATIVE ENVIRONMENTS by promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
• Creative Problem Solving and Judgement: CREATIVITY AND PROBLEM SOLVING using a wide range of communication techniques to promptly and professionally address issues.
• Develop Networks: DEVELOP NETWORKS through ongoing relationships with staff, park visitors, partner organizations, and Indigenous communities.

Terms of Employment

This is a seasonal wage opportunity.  This position may be used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.

Hours of work: Employees will work a 40 hour work week.  Days of the week will depend on the placement, but staff can expect to work evenings and weekends.

• Shift and weekend work will be required.

Notes

• Those selected for an interview must bring three work related references to the interview.

How to Apply

1) Visit https://jobpostings.alberta.ca/ to locate the job posting (search for the term "info officer")

2) Create a candidate profile and upload your application. For help on creating a profile, visit: https://www.alberta.ca/assets/documents/psc-jobs-external-applicant-creating-candidate-profile.pdf

3) Answer the pre-screening questions with your location choices. Visit www.albertaparks.ca for more information on each location. 

4) Applicants will be able to track the status of their applications through their profile page.

NEW for 2021: If interested in applying for both the Information Officer and Lead Information Officer positions, you must apply on BOTH competitions separately.

• Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies. 
• It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Services (IQAS) - http:/work.alberta.ca/iqas. It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

• Online applications are preferred through https://jobs.alberta.ca/. As only one file can be uploaded, make sure your cover letter, resume and any other related documents are submitted in one file. Please ensure that this document is saved using the naming convention of your last then first name (Smith,Joe_Resume). Applicants who apply online will be able to track the status of this competition.

Human Resources
Alberta Environment and Parks
various, Alberta

If you require any further information about this posting, please contact AEPParks.Jobs-cen@gov.ab.ca and put PRRO in the subject line.  If this competition is closed as per the closing date noted above, please continue to check http://www.albertaparks.ca for a listing of other current career opportunities with the Alberta Parks

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.